Privacy Policy

A golden lock superimposed on a digital network background, symbolizing data security.

At Starlight Studios, located in the vibrant heart of Los Angeles, we are deeply committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you interact with our website, use our services, or otherwise communicate with us. This policy applies to all visitors and users of Starlight Studios' website and services.

Information We Collect

We collect several types of information to provide and improve our services. This information includes:

Personal Information: This includes your name, email address, phone number, postal address, and other contact details that you provide to us when you request a quote, subscribe to our newsletter, or contact us through our website.
Usage Data: We collect information about how you use our website and services, such as the pages you visit, the links you click, the time you spend on our site, and other browsing behavior. This data is collected through cookies and similar tracking technologies.
Technical Data: We collect technical information about your device and internet connection, such as your IP address, browser type, operating system, and device identifiers. This data helps us optimize our website for different devices and improve security.
Project-Related Data: When you engage us for video production services, we may collect information related to your project, such as scripts, storyboards, footage, and other materials necessary for the completion of the project.
Communications: We retain records of your communications with us, including emails, phone calls, and chat logs. This helps us provide better customer support and improve our communication processes.

How We Use Your Information

We use the collected information for various purposes, including:

Providing and Improving Services: We use your information to deliver our video production services, personalize your experience, and improve the quality of our offerings.
Communication: We use your contact information to respond to your inquiries, provide updates on your projects, send you newsletters, and communicate important information about our services.
Marketing: With your consent, we may use your information to send you promotional materials, special offers, and information about new services. You can opt out of these communications at any time.
Analytics: We use usage data and technical data to analyze trends, track website performance, and improve the user experience.
Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes.
Security: To detect, prevent, and address technical issues and security threats.

Data Security

We take data security very seriously and implement a variety of measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

Encryption: We use encryption technology to protect sensitive data during transmission and storage.
Access Controls: We restrict access to personal information to authorized personnel only.
Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
Employee Training: We provide ongoing training to our employees on data security best practices.
Physical Security: We maintain secure physical facilities to protect data from unauthorized access.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we securely delete or anonymize it.

Sharing Your Information

We may share your information with third parties in the following circumstances:

Service Providers: We may share your information with third-party service providers who assist us with various aspects of our business, such as website hosting, data analytics, email marketing, and payment processing. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
With Your Consent: We may share your information with third parties if you have given us your explicit consent to do so.

GDPR Compliance

Starlight Studios is committed to complying with the General Data Protection Regulation (GDPR). If you are a resident of the European Economic Area (EEA), you have certain rights under the GDPR, including:

Right to Access: You have the right to request access to the personal information we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete information we hold about you.
Right to Erasure: You have the right to request that we delete your personal information, subject to certain exceptions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
Right to Object: You have the right to object to the processing of your personal information in certain circumstances, such as for direct marketing purposes.

To exercise your GDPR rights, please contact us at [email protected] . We will respond to your request within one month.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing behavior on our website. Cookies are small text files that are stored on your device when you visit a website. We use cookies for various purposes, including:

Essential Cookies: These cookies are necessary for the operation of our website and enable you to access essential features.
Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit most often and if you encounter any errors. This information helps us improve the performance of our website.
Functionality Cookies: These cookies enable our website to remember your preferences and provide enhanced functionality.
Advertising Cookies: These cookies are used to deliver targeted advertisements based on your browsing behavior.

You can control cookies through your browser settings. You can choose to block all cookies, accept only certain cookies, or receive a notification each time a cookie is set. However, please note that blocking cookies may affect the functionality of our website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us at:

Starlight Studios
Privacy Department
5455 Hollywood Blvd, Suite 200
Los Angeles, CA 90027
Email: [email protected]
Phone: (323) 460-7700

We are committed to addressing your concerns and resolving any issues promptly and fairly.